What are people saying about our apartments? Read real reviews given by our residents during their stay at Monticello at Town Center.
The service was very fast and accurate. I went to the leasing office this morning and both requests were completed today. Very professional maintenance team.
"Without going into long details, Kimberly Fox and Scott have absolutely been amazing. They both go out of their way to make me feel like a special resident. Rich has also gone above and beyond within guidelines. Most recently he surprised me by bring me bagels from my home town for Christmas. To me, that is going above and beyond the scope of his job. I am happy to say I am a resident."
"Since I am handicapped, my daughter picks up my mail. If I'm expecting a package and she can't make it, Rich has been kind enough to drop it off with a smile... I do appreciate the kindness."
"When I returned to Hampton Roads more than one-year ago I immediately reached out to you because I rented from you back in the 90's prior to purchasing a home. You may recall I used to live in Signature Place in Hampton, and I enjoyed my stay there.
After I called you, you were kind enough to help me find a place at a newer property at Monticello Town Center in Hampton. I'd like to take a brief moment to tell you about the folks you've hired there. No matter how busy Kim and her team are in the front office, they're always kind and take the time to see if I need anything-they're always accommodating.
You should also feel proud of your worker bees in the field. From LaToya in Housekeeping, to Jerry, Wes, and Scott in maintenance, this team goes above and beyond of what their jobs require. It's pretty apparent they take pride in what they do and they're always friendly and kind. In fact, I look forward to seeing them out and about. They're even patient enough to give my needy dog Rex the attention he constantly craves!
You have a nice property, but you have something even greater with the intangible things your staff brings to your property...great-pleasant attitudes and a great work ethic. Pat yourself on the back for putting this team together--they are a tough act to follow!"
"This community is amazing! If you value having a team of friendly and knowledgeable people available 7 days a week then you definitely want to look into living here at Monticello at Town Center. Since the day I walked into the front office I have received nothing but kindness and a smile whenever I communicate with the front office team. Best living experience offered in Hampton Roads!"
You guys are the greatest! I loved being here and will miss you dearly. Thanks for everything you did to make my stay here so enjoyable. Keep doing what you do- it makes all the difference!
"Please extend my sincerest compliments/gratitude to the ladies of the MTC staff! I have such deep appreciation and respect for your tremendous service and professionalism! Everyone is ALWAYS extremely helpful and accommodating. . . I am always very impressed with such cheerful and professional service and I would just like to extend my thanks to each of you for what you do! It is most sincerely appreciated!! Have a blessed day!!"